Question about returns and exchanges:
Certainly yes! You just have to make sure that the label is still on the garment and that the hygienic tights are still in the "crotch" of the jersey.
To learn more, visit our “Exchange, Return and Refund Policy” page.
Yes, but the discount must be less than 50%. Any item of clothing that is 50% or more off is considered a final sale.
To learn more, visit our “Exchange, Return and Refund Policy” page.
Yes of course. This method was implemented for this reason. It allows you to “reserve” items by purchasing them online. By picking them up in store, you can try and refund if it does not suit. Even items discounted at 50% or more are refundable in this case.
To learn more, visit our “Exchange, Return and Refund Policy” page.
Delivery and pick up in store:
To do this, you must check the "pick up in store" option when paying online. Please note that only the clothes available at the chosen store can be picked up in store, otherwise you will only have the "delivery" option. Following online payment, the selected store will receive the order and send you a notification when it is ready for pickup.
During the packaging of your order, your label has been created. You should have received a notification with your Canada Post tracking number. Please check your email, including your "spam" folder.
If you haven't received it, you can:
contact us directly through the chat on our website,Send us an email,
or call customer service at (450) 934-8791.We will be happy to send it to you!
Order Questions:
You can:
Write to us directly on the chat of our website,
or call customer service at (450) 934-8791.
Please make sure to mention your order number, your name, and the item to be refunded or exchanged.
If the order is still being processed, we can cancel it. If the order has already been shipped, unfortunately, we cannot cancel it.
Size guide question:
When shopping online, by clicking on an item, you have access to the size guide associated with our clothing. Each company has a different size guide. Just check under the photo in "Size Guide".
In general, the equivalent quantities are:
- X to 12
- 1X at 14w-16w
- 2X at 18w-20w
- 3X at 22w-24w
- 4X at 26w
Please note that the "W" stands for "Wide" for plus size. Also take into account that each company has its own size chart. It is for this reason that you can rely on the size guides provided.
Question about products:
Concerning the Sportive Plus brand clothing, we still have several styles that are made here in Quebec! You can check out our "Made in Quebec" and "Made in Canada" web page. Here are the links to find them: [Made in Quebec](https://sportiveplus.com/collections/quebec) and [Made in Canada](https://sportiveplus.com/collections/entreprises-dici). Unfortunately, due to a lack of seamstresses, we have no choice but to have them made in Asia like most other brands.
Question about stores
We have 3 stores, Laval, Brossard, and Quebec. Here is the link to find them:
No. To find out the addresses of our stores.
No. To find out the addresses of our stores.
The Laval store has moved just a few blocks from the old store, to 1680 Boulevard de l'Avenir, Laval, H7S 2N4.
Our stores are closed on the following holidays:
- January 1st (New Year's Day)
- Easter Sunday
- June 24th (Quebec National Day)
- July 1st (Canada Day)
- First Monday in September (Labor Day)
- December 25th (Christmas Day)
Our stores are open on the following holidays:
- January 2nd (regular hours)
- Good Friday (regular hours)
- Easter Monday (regular hours)
- Mother's Day (regular hours)
- Monday before May 25th (National Patriots' Day)(regular hours)
- Second Monday in October (Thanksgiving)(regular hours)
- Christmas Eve (closing at 1 pm)
- December 26th (opening at 1 pm)
- December 31st (closing at 1 pm)
Question about discount coupons
If you haven't received your birthday discount as usual, don't worry! Our system changed some time ago, and for security reasons it was not possible to transfer this data.
Please write to us directly on our website chat, Email us ,
or call customer service at (450) 456-3580. or directly in store during your next visit. Be sure to mention your name, email and date of birth.