Refund policy

Return Timeframe

At Sportive Plus, your satisfaction is our priority. If an item does not meet your expectations, you may request a return or exchange within 15 days of receiving your order.

Even swimsuits and underwear are eligible for return when purchased online, subject to certain conditions.

Once your request is approved, you have 5 days to drop off your parcel at a Canada Post location. Before applying the return label, please make sure to remove any other labels from the original packaging to avoid confusion.

Return Conditions

• Items must be returned in their original condition: unworn, unwashed, unaltered, with all tags attached and included accessories.
• Original shipping fees are non-refundable.
• Returns must be pre-authorized through our return portal.
• Unauthorized or unapproved returns will not be accepted.
• Items purchased online and shipped to your address must be returned by mail.

Non-returnable Items

• Any item discounted by 50% or more
• Socks, tights, creams, gels, soaps, cleaning products, deodorants
• Sportive Plus gift cards
• Underwear, bike shorts, and swimwear without the hygiene liner

Return Fees

A $7.95 fee applies for each prepaid return label provided by us. This amount will be deducted from your refund.

Free Exchange

Shipping for your replacement items is free.

After you submit a return request:

• a $7.95 credit is added to your account for 15 days to help cover the cost of returning your items;
• a free shipping code is also activated in your account and can be used on your exchange order within 15 days.

Together, these two benefits provide you with a free exchange.

New Return & Exchange Method

To simplify returns and exchanges, log into your customer portal:

• https://compte.sportiveplus.com
• Or go to www.sportiveplus.com → Click on “Client Area” at the top right

Simply enter your email and use the temporary code sent to you by email to log in.

From your client portal, you can:

• Update your personal details
• View your past orders
• Request a return or exchange easily
  
  If you have multiple accounts or email addresses, please contact us to avoid any confusion.
  

In-store Purchase Return, Exchange and Refund Policy

Items purchased in-store may be exchanged or refunded within 15 days with a receipt, but only at the store where the original purchase was made.

Important: Items purchased in-store cannot be returned by mail.

Non-exchangeable or Non-refundable In-store Items

• Any item discounted by 50% or more
• Underwear, socks, tights, bike shorts, swimwear and towels
• Personal care products (creams, gels, soaps, deodorants)
• Gift cards

Defective Items

Any defective item covered by our warranty will be repaired, exchanged, or credited within 15 to 30 days, depending on the supplier.